Deskero

A multi-channel support robust help desk software

Deskero help desk software helps resolving ticket faster, consistently and with more accuracy.You can assign rules to route multiple SLAs to their respective workflows.

The software enables users to contact customers using multiple channel as per choice and requirement like via phone, chat, email, social media etc. The software displays the ticket status and also who is handling it to avoid service duplication. Deskero comes with knowledge base feature that facilitates compiling customer queries and structure them into retrievable FAQs. With the escalation feature you can route challenging tickets to in-house experts. Other necessary features include self-service portal and live chat.

Pros

Easy to use interface and userfriendly design make it ideal for teams of all sizes
Offers a comprehensive suite of features, including ticket management, live chat, knowledge base, and reporting
Automation capabilities and customizable workflows can streamline customer support processes
Integration with various thirdparty applications expands functionality and productivity

Cons

May not be as robust as some more expensive enterpriselevel solutions
Occasional reports of slow loading times and technical glitches
Some users have experienced difficulty with the mobile app
Limited customization options may not suit all businesses' unique needs

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Deskero

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